Director Work-From-Home (WFH) & Operations Support (m/f/d) | Gdansk

Do you have a keen passion for excellence in the Global Work-From-Home (Remote) Operations, and are
you always eager to find innovative ways to increase quality and implement exceptional standards across
multiple levels? Keep reading – we may have the perfect opportunity for you.

In this role, you are directly reporting to the VP Operations TELUS International Northern Europe and assist in operational
and cross-functional activities. In addition, you are driving the continuous improvement of Work-From-Home processes and structures.

For our teams we are looking for immediate support as

Director Work-From-Home (WFH) & Operations Support (m/f/d)

Your responsibilities:

Work-From-Home Operations:

  • Evaluate current process capabilities, optimization potential and outcome
  • Close collaboration with support functions to establish effective end-to-end processes
  • Design and implement continuously Work-From-Home processes incl. optimizing interface
  • Train and coach the organization on Work-From-Home specific aspects

Operations Assistance:

  • Assistance in daily operational tasks of the VP
  • Be a sparring partner on tactical and strategic decision making processes
  • Support on administrative tasks and be the representative in corporate calls on local and global
  • Evaluate, manage and drive local & global initiatives to implementation

 We are looking for:

  • At least 7 years of managerial experience in an international operational BPO environment, incl.
    knowledge of efficient performance and leadership management approaches
  • Mandatory previous experience in Work From Home models, ideally set-up and managed efficient
  • Hands-on mentality, with a “be the leader you wish you had” proactive mindset
  • Full business proficiency in German (C1+) and English (C1+)
  • Good MS Office skills (Word, Excel, Power Point)
  • High level of service and customer orientation
  • Lean Six Sigma certification would be an asset
  • Independent, goal-oriented and structured way of working
  • Confident, authentic and empathetic appearance
  • Willingness to travel, flexibility and ability to work under pressure

We will offer:

  • Collaboration with local and global decision makers in an inspiring and exciting work environment
    in an industry leading company
  • A challenging, versatile job that offers you good career development prospects with room to
    develop your strengths and implement your own ideas
  • Full-time position with attractive salary (fixed salary + bonus)
  • Flexible working, with home office opportunity for a good work-life balance

To apply, we need:

  • A Cover Letter, detailing your motivations for this position
  • An up-to-date Curriculum Vitae

Join our team and apply now!

Our recruiting team is always available for questions at +49 01 811 22 22 22 zur Verfügung  and is looking forward to receiving your application at or if you click apply. 

We have adjusted our recruitment process and are now offering online interviews to all candidates. 

About us: Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, over 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.