Director Work-From-Home (WFH) & Operations Support (m/f/d) | Gdansk

Do you have a keen passion for excellence in the Global Work-From-Home (Remote) Operations, and are
you always eager to find innovative ways to increase quality and implement exceptional standards across
multiple levels? Keep reading – we may have the perfect opportunity for you.

In this role, you are directly reporting to the VP Operations TELUS International Northern Europe and assist in operational
and cross-functional activities. In addition, you are driving the continuous improvement of Work-From-Home processes and structures.

For our teams we are looking for immediate support as

Director Work-From-Home (WFH) & Operations Support (m/f/d)

Your responsibilities:

Work-From-Home Operations:

• Evaluate current process capabilities, optimization potential and outcome
• Close collaboration with support functions to establish effective end-to-end processes
• Design and implement continuously Work-From-Home processes incl. optimizing interface
  processes
• Train and coach the organization on Work-From-Home specific aspects

Operations Assistance:

• Assistance in daily operational tasks of the VP
• Be a sparring partner on tactical and strategic decision making processes
• Support on administrative tasks and be the representative in corporate calls on local and global
  level
• Evaluate, manage and drive local & global initiatives to implementation

 We are looking for:

• At least 7 years of managerial experience in an international operational BPO environment, incl.
  knowledge of efficient performance and leadership management approaches
• Mandatory previous experience in Work From Home models, ideally set-up and managed efficient
  WFH-Operations
• Hands-on mentality, with a “be the leader you wish you had” proactive mindset
• Full business proficiency in German (C1+) and English (C1+)
• Good MS Office skills (Word, Excel, Power Point)
• High level of service and customer orientation
• Lean Six Sigma certification would be an asset
• Independent, goal-oriented and structured way of working
• Confident, authentic and empathetic appearance
• Willingness to travel, flexibility and ability to work under pressure

We will offer:

• Collaboration with local and global decision makers in an inspiring and exciting work environment
  in an industry leading company
• A challenging, versatile job that offers you good career development prospects with room to
  develop your strengths and implement your own ideas
• Full-time position with attractive salary (fixed salary + bonus)
• Flexible working, with home office opportunity for a good work-life balance

To apply, we need:

• A Cover Letter, detailing your motivations for this position
• An up-to-date Curriculum Vitae

Join our team and apply now!

Our recruiting team is always available for questions at +49 01 811 22 22 22 zur Verfügung  and is looking forward to receiving your application at jobs.gdansk@telusinternational.com or if you click apply. 

We have adjusted our recruitment process and are now offering online interviews to all candidates. 

About us: Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, over 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.