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Junior Project Manager | Bratislava

Junior Project Manager

Job description, responsibilities and duties

1. Personnel and disciplinary responsibility over the team of app. 75 people (employees and team leads) and you will:

  • Manage team and its activities
  • Set up targets for subordinates, delegate tasks and perform post-action control
  • Counsel, monitor and motivate team members, with focus on direct subordinates
  • Identify and solve individual and operational issues in team
  • Ensure that team members are aware of their responsibilities and that appropriate tools and resources are available to them to meet key performance targets and service levels
  • Cooperate in recruitment
  • Be involved in the organization of team events

2. Ensuring the quality and performance objectives and you will:

  • Set the vision, directions, and culture of the team by managing individual and team performance targets
  • Monitor daily real time service levels and ensure adherence
  • Manage and drive continuous performance steering and quality measuring
  • Set up strategy to resolve ad-hoc operational challenges and backlogs
  • Perform regular analysis of costs, quality and all other KPI’s
  • Organize and manage subsequent projects and process change initiatives, drive standardization in order to ensure optimizing of operation
  • Report to the top management of the company
  • Cooperate closely with workforce planning department by being involved in forecasting of needed resources, double-check of created staffing plans and initiate hiring of new resources.

3. Keeping close contact and continuous coordination with the business partner and you will:

  • Build up the relationships with the business partner by frequent contact (conference calls and meetings)
  • Report on daily basis about main KPI’s to the business partner.
  • Solve any kind of escalations and provide resolution for the issues of a supervisory nature or complex challenges

Personality requirements and skills

  • Very good English is a must for this role
  • Relevant experience in the team leading position in customer service – min. 1 year
  • Demonstrated ability to manage a larger group of people
  • Ability to organize, prioritize, structure and schedule work assignments
  • Ability to make administrative and procedural decisions
  • Proven ability to manage reporting and analysis
  • Conflict resolution skills, assertiveness and negotiation skills
  • Ability to effectively and efficiently complete difficult goals or assignments
  • Can adapt well to changing circumstances, direction, and strategy
  • Strong interpersonal and communication skills
  • Confident in using Microsoft Package (especially Excel)

Salary: 2 000 € (minimum fix. 1 700 € + bonus 300 €) 

Competence Call Center is one of Europe’s leading call centers. At 22 locations in 11 countries, more than 8,500 service professionals provide top quality international call center services. CCC is a financially strong, rapidly expanding company with a clear focus on quality. 

Dein HR Team Bratislava