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Reporting Analyst (m/f/d) | Izmir

Are you a passionate Social Media user, genuinely excited to help customers and have an interest in current events in Turkey? Then join our new team and help us to ensure excellent service standards while making a difference in the world!

We are looking for a Reporting Analyst to join our team in İzmir.

Overview of tasks:

  • Develop and compile daily, weekly and monthly reports.(These could extended to quarterly and annual ones as well)
  • Assist in identifying business improvement opportunities and support selecting of projects through call center analysis and prioritization against business goals
  • Identify trends and incorporate those trends into long term FTE forecasts
  • Recommend remediation plans where necessary
  • Constructed fraud risk reviews and present potential risks to operations

What we are looking for:

  • Outstanding analytical skills and number affinity
  • Creative and problem solving oriented
  • Know-how in managing workforce adherence in different lines of business in a multiskill environment simultaneously
  • Excellent MS Excel skills (such as formula calculation, formatting, pivot charts)
  • Communication skills and teamwork
  • Proactive and able to take decisions based on real time situations
  • Innovation and a high degree of flexibility and autonomy
  • Good time management and workload prioritization skills
  • Very good English language proficiency

We will offer:

  • Stable job: Indefinite period employment contract
  • Attractive salary package
  • Personal and professional development
  • Working environment at international standards
  • Working independently and responsibly as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture

Join our team and apply now!

Our recruiting team is always available for questions at +90 232 935 78 06 and is looking forward to receiving your application at jobs.izmir@telusinternational.com or if you click apply.

About us: Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.


Dein HR Team Izmir