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Workforce Specialist | Sarajevo

Are you passionate about statistics, forecasting, developing reports and improvement processes? If you are also quick with numbers and communicative, then we have the ideal job for you!

For our Sarajevo location, we are looking for an enthusiastic and motivated

Workforce Specialist (m/f/d) 

We are looking for

  • Relevant professional experience in operational planning, preferably in a BPO or Contact Center environment
  • Very good knowledge of MS Excel (e.g. formula calculation, formatting, pivot charts, etc.), VBA skills are an asset
  • Very good analytical and organizational skills as well as a strong affinity for numbers
  • Strong communication skills, an empathic and team-oriented personality
  • Very good spoken and written English is a must for this role
  • Enthusiasm for innovation and a high degree of flexibility

Overview of tasks:

  • Personnel resource planning daily, weekly and monthly basis (forecasting and scheduling)
  • Contact person for employees for all questions regarding schedule and vacation
  • Efficient staffing of personnel to achieve service levels and other operative goals and targets
  • Processing of vacation requests and evaluation of project-related statistics
  • Close cooperation with project management and clients, as well as our international workforce management team
  • Achievement of the specific project and company targets in terms of workforce planning, regarding to available resources

What we offer:

  • Challenging and varied activities in a dynamic environment
  • Attractive fixed salary with bonus opportunities
  • Development opportunities in our international company
  • Highly motivated and dedicated team with flat hierarchies and informal culture
  • Great office with modern workplaces

Join our team and apply now!

Our recruiting team, Selver Hasanovic and Adis Osmankovic, is always available to answer questions at +387 33 876 731 or +387 65 019 001. We are looking forward to your application! Please send your CV in English  and, if available, other documents (such as job references, certificates, …) in PDF format  to

We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us: Since founded in 1998, excellent customer service is our passion – 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners. .


Dein HR Team