CCC is pleased to celebrate a very special anniversary with you in 2017: the CCC Convention – the top event for experts in the customer care industry and business decision-makers – will take place for the 20th time. On Thursday, June 22, 2017, CCC will present international speakers and offer opportunities for networking and exchange on exciting service topics and business trends at the “Tagungswerk” in Berlin.
Founded in 1998 by CCC as an Austrian event with national participants, the CCC Convention now welcomes more than 100 guests from all over the world every year, as well as speakers from well-known companies who look far beyond industry borders in their presentations.
In the anniversary edition, headlined “Unique Services: How selected measures lead to great customer service“, we learn more about innovative measures that make extraordinary customer service possible.
Join us to celebrate 20 successful years of CCC Conventions at our jubilee event!
Moderation & opening speech: Nils Hafner
Professor for Customer Relations Management at the University of Luzern, Switzerland
Prof. Dr. Nils Hafner is an international expert in the development of long-term profitable customer relationships. As an author and international keynote speaker, he advises medium-sized and large companies across Europe
General Manager Customer Experience: Europe, Dimension Data Europe, Germany
As General Manager for Customer Experience solutions in Europe, Siegfried Schallenmüller is responsible for the strategic development of the European business of Dimension Data around digital customer experience solutions. These include consulting and delivery, and operation of digital solutions supporting sales and services processes based on omni-channel platforms, internet of things solutions, and mobile applications.
Olav V. Strawe
Fortify Communications, Inc. & editor in chief TeleTalk Magazin, Germany
Olav V. Strawe founded TeleTalk, the leading German magazine for customer service and contact centers in 1993. He is now CEO of Fortify Communications, a provider of communications services and solutions for customer interaction in San Francisco and Berlin.
Head of Customer Experience, Zürich Versicherung, Switzerland
Cordula Winter-Schweizer has over 12 years of experience in Insurance & Financial Services, focusing primarily on Customer Loyalty, Retention, and creating great Customer Journeys. Cordula is currently the Global Lead of Customer Experience at Zurich Insurance Company and has been with them since 2014.
Prior to Zurich, Cordula was Head of Customer Experience at Zurich Insurance in Switzerland, prior to that, she managed Retention & Customer Satisfaction at Baloise Insurance and before, she was responsible for the Loyalty Program of Mercedes-Benz Bank in Germany.
12th CCC Special Award
In 2017, another customer care expert will be honored with the CCC Special Award for his or her achievements for and commitment to the industry. The award winner will be admitted to the CCC Hall of Fame.
In 2016, Robert Murray, bestselling author and international business leader, was honored with the 11th CCC Special Award. Find out at the CCC Convention who will be our anniversary awardee in 2017!
The CCC Convention is an international business and customer care event and promotes the exchange of experiences among international experts.
The CCC Convention was launched in Vienna in 1998 with the goal of professionalizing and developing the image of the industry.
Today, the Convention looks far beyond industry borders every year. Keynote speeches and lively discussions provide valuable business input on international economic trends and successful business models.
n11.com, answer.ro, ING BANK, Delivery Hero, Google, lululemon athletica, Immobilienscout24, Samsung, eBay, Plantronics, Safaricom Kenia, British Telecom UK, Media-Saturn, Sky, UPC Ungarn, Telefónica O2 Europe, TUI Deutschland, Orange Communications, DHL, Vodafone, Schweizerische Post, DaimlerChrysler, Henkel, Deutsche Telekom, Beiersdorf, and many more.
“Unique Services: How selected measures lead to great customer service“
Thursday, June 22, 2017, Tagungswerk, Berlin
Program: 12:00 a.m. – 04:30 p.m.
Tickets: 990 EUR excl. VAT
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