25hours Hotel Zurich West, Pfingstweid-strasse 102, 8005 Zurich, Switzerland
Participants will learn how to generate moments of excitement from complaints, get to know the three types of complaints, and how they can respond to them. Practical communication tips provided will help to ease complaint situations easily and effectively. The workshop of Zita “The Butler” Langenstein will be rounded off by three practical keynote speeches.
Erste Campus Wintergarten, Am Belvedere 1, 1100 Vienna, Austria
In an exclusive workshop, the passionate Butleresse shares her secrets to the interaction of complaints and customer loyalty. With lively examples from her daily work on royalty and in families, she happily introduces the customer service ladder to the topic. In doing so, „Zita The Butler” conveys a new understanding of complaints and surprising strategies for de-escalating and avoiding complaints.
Haliç Congress Center, 34445 Beyoğlu/Istanbul, Turkey
This year, the main theme of the 14th Call Center Technology Conference and Expo of Turkey is ¨Technology¨, focusing on the effects of next generation technologies and advances that will transform many sectors, including call centers, in the near future which will be discussed in different sessions and attended by nearly 1500 visitors over 2 days.
The second edition of the local customer care expert event in Brasov includes program highlights of practical best practice use in AI and new ways of recruitment and company processes in the field of social media.
Expirat Halele Carol, Strada Doctor Constantin Istrati 1, 040542 Bucharest, Romania
Around 350 local customer experience managers learn at the forum to improve their companies solutions for retention and loyalty. Support for strategies and implementations for the current new challenges and customer needs.