22. CCC Convention in Berlin

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The CCC Convention is an international business and customer care event that promotes knowledge transfer amongst decision makers and experts.

Initially, the convention was launched in Vienna in 1998 with the goal of professionalizing and developing the image of the customer care industry.

Today, the CCC Convention looks far beyond industry borders. Keynote speeches and lively discussions provide valuable insights on economic trends and successful business models.

Speakers 2019

Ann-Marie Stagg
Chief Executive
CCMA, UK

Olav Vier Strawe
Moderator
CEO, 4TechnologyGroup, Germany

Arkadiusz R. Cempura
Head of Daily Banking Department
Euro Bank S.A., Poland

Corina Ghiatau
Organizational Development Manager
Orange, Romania

Lars Rohkamm
Vice President Business Development
Unitymedia, Germany

Program

12:00
Registration & Business Lunch

13:00
CCC Opening Maria Hoffrichter-Zanetti, CCC

13:05
Moderation & Speech I Olav Vier Strawe, 4TechnologyGroup, Germany

13:30
Speech II Ann-Marie Stagg, CCMA, UK

14:00
Speech III Corina Ghiatau, Orange, Romania

14:30
Coffee Break

15:15
Speech IV Arkadiusz R. Cempura, Euro Bank S.A., Poland

15:45
Speech V Lars Rohkamm, Unitymedia, Germany

16:15
Hall of Fame „And the CCC Special Award goes to...“

Umweltforum in Berlin

The Umweltforum is a spectacular venue for events of up to 400 people, located just minutes from Berlin Alexanderplatz. The building is comprised of a church that is over a hundred years old with a modern, light-filled extension building.

1200 m² floor space
Daylight in all rooms
1000 m from Alexanderplatz
360° VIEW

The centrepiece of this venue is its vast hall, ringed by galleries and featuring an Eule pipe organ. The hall has a floor space of 450m² with awe-inspiring 17m-high ceilings. On the east side of the hall is an illuminated wall, which can generate atmospheric lighting effects for events.