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Quality Analyst with Czech for Social Media Field (m/f/d) | Gdansk


Are you looking to develop your career in an exciting and growing business environment? You have significant experience in coaching, are able to motivate and encourage the team to achieve the objectives and standards set? You also have training experience and quality is something you excel at? We have the perfect job for you!

For our team in Gdańsk we are currently looking for

Quality Analyst with Czech for Social Media Field (m/f/d)

Overview of tasks:

  • Monitoring call, email, chat and any other support interactions quality of employees
  • Providing feedback, coaching and mentoring to employees as needed
  • Working closely with managers and employees to meet the relevant service level metrics
  • Responsible for refresher training on process changes, analysis and reporting

We are looking for:

  • Preferred 3+ years’ experience in quality assurance role
  • Fluency and excellent communication skills in Czech and English (written and spoken)
  • Experience handling customers in service or technical fields within Call Center environment
  • Working closely with different departments to prioritize efforts while providing timely and high quality service
  • Excellent organizational skills and detail-oriented approach to problem solving
  • Able to adapt quickly to changes in workflow
  • Comfortable communicating with all levels of management

We will offer:

  • Attractive salary and bonus scheme
  • Private medical healthcare
  • Medicover sport
  • Fully paid comprehensive product training and intensive training-on-the-job
  • Stable job and career development opportunities in our international company
  • Positive international working environment (Relax zones, PlayStation)
  • Highly motivated and dedicated team with flat hierarchies and informal culture
  • Employee referral bonuses and recognition programs

Join our team and apply now!

Our recruiting team, Aleksandra Kasperska, Małgorzata Redelbach, Aigul Sourbaeva and Paweł Szejgiec, is always available for questions at +48 58 882 28 88 and is looking forward to receiving your application at jobs.gdansk@telusinternational.com or if you click apply.

About us: Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Have not found what you are looking for? Find further interesting job offers here.

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