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Driving customer experience in today’s complex and technically enhanced society

The CCC Convention is an international business and customer care event that promotes knowledge transfer amongst decision makers and experts.

Initially, the convention was launched in Vienna in 1998 with the goal of professionalizing and developing the image of the customer care industry.

Today, the CCC Convention looks far beyond industry borders. Keynote speeches and lively discussions provide valuable insights on economic trends and successful business models.

Speakers 2019

 

Speaker

Ann-Marie Stagg
Chief Executive
CCMA, UK

Speaker

Olav Vier Strawe
Moderator
CEO, 4TechnologyGroup, Germany

Speaker

Arkadiusz R. Cempura
Head of Daily Banking Department
Euro Bank S.A., Poland

Speaker

Corina Ghiatau
Organizational Development Manager
Orange, Romania

Speaker

Lars Rohkamm
Vice President Business Development
Unitymedia, Germany

Program

 

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12:00
Registration & Business Lunch
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13:00
CCC Opening Maria Hoffrichter-Zanetti, CCC
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13:05
Moderation & Speech I Olav Vier Strawe, 4TechnologyGroup, Germany
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13:30
Speech II Ann-Marie Stagg, CCMA, UK
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14:00
Speech III Corina Ghiatau, Orange, Romania
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14:30
Coffee Break
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15:15
Speech IV Arkadiusz R. Cempura, Euro Bank S.A., Poland
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15:45
Speech V Lars Rohkamm, Unitymedia, Germany
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16:15
Hall of Fame „And the CCC Special Award goes to...“

Umweltforum in Berlin

The Umweltforum is a spectacular venue for events of up to 400 people, located just minutes from Berlin Alexanderplatz. The building is comprised of a church that is over a hundred years old with a modern, light-filled extension building.

The centrepiece of this venue is its vast hall, ringed by galleries and featuring an Eule pipe organ. The hall has a floor space of 450m² with awe-inspiring 17m-high ceilings. On the east side of the hall is an illuminated wall, which can generate atmospheric lighting effects for events.

Partners 2019

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21st CCC Convention

Here you can get impressions and further information of the CCC Convention 2018 in Vienna

Review 21st Convention >>

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